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TB13's avatar
TB13
Active Contributor
7 years ago
Solved

Delayed e-mail notifications for Go To Assist

Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour.  Is anyone else seeing this issue or know the cause and how to resolve?   Activity status in the ticket ju...
  • AshC's avatar
    AshC
    7 years ago

    TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.

gat0rfan78's avatar
gat0rfan78
New Contributor
7 years ago

We haved had issues for the last 3 days.  Each time we call support we are told they are aware of the issue, and are working on it.  Why is LogMeIn Customer Support not sending out notification, or adding a portal banner, that the email service is interupted or delayed?  

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 years ago

    Hi gat0rfan78

     

    I believe this issue was resolved midday yesterday, are you still experiencing it right now?

     

    • gat0rfan78's avatar
      gat0rfan78
      New Contributor
      7 years ago

      yes, and support confirmed this when I called this afternoon.  very irritated we have not recieved some sort of outage/delay notification.

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 years ago

        I've checked in with Support and was informed that the issue was reported again today but is now resolved as of 1:49 pm PST.  Both incidents were posted to our service status page, if you subscribe to it you will be notified when any issues happen.