The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

TB13's avatar
TB13
Active Contributor
7 years ago
Solved

Delayed e-mail notifications for Go To Assist

Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour.  Is anyone else seeing this issue or know the cause and how to resolve?   Activity status in the ticket ju...
  • AshC's avatar
    AshC
    7 years ago

    TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.

GlennD's avatar
GlennD
GoTo Manager
7 years ago

I've checked in with Support and was informed that the issue was reported again today but is now resolved as of 1:49 pm PST.  Both incidents were posted to our service status page, if you subscribe to it you will be notified when any issues happen. 

 

gat0rfan78's avatar
gat0rfan78
New Contributor
7 years ago
Good to know. I had no clue that existed. Not one customer service representative offered up that information.