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Mark_P's avatar
Mark_P
New Contributor
7 years ago

Displaying in line images in GoToAssist emails

Hi,   Our users all use a standard signature which contains images, and when they create or update tickets via email the update emails we receive change those images into attachments. Is there a wa...
Problem
Question
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

HI Mark_P 

I believe what you are seeing there is a standard Email security feature that only downloads pictures on command, or from trusted sources.  This is not a Service Desk setting, but an email provider decision (for your own security).