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Forum Discussion
Displaying number of current open tickets - team wide
On the servicedesk dashboard, my staff default view is 'all open tickets'. It would be nice if the number of open tickets would be displayed at top of this page, so the team is aware of where we are a...
You can accomplish this by using Reports & Queues in the Incident module.
There is a default Queue report named All Open Incidents and you can add it to your Incident Dashboard by checking off Dashboard Queues.
There is a default Queue report named All Open Incidents and you can add it to your Incident Dashboard by checking off Dashboard Queues.
