Forum Discussion

Matt K1's avatar
Matt K1
New Member
10 years ago

Displaying number of current open tickets - team wide

On the servicedesk dashboard, my staff default view is 'all open tickets'. It would be nice if the number of open tickets would be displayed at top of this page, so the team is aware of where we are a...
idea
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
You can accomplish this by using Reports & Queues in the Incident module.

There is a default Queue report named All Open Incidents and you can add it to your Incident Dashboard by checking off Dashboard Queues.