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Forum Discussion
Does anyone know of a procedure to migrate from Jira to Service Desk?
I'm looking for a way to migrate/import our current Jira data into Service Desk.
2 Replies
- Hi Luke,
Do you have a sample template? I'm running into error after error with formatting on what appears to be simple items. Example, the service is formatted as the name I have for my services. The status, is the name displayed for existing incidents that display the status... - Hi Dale,
We have a bunch of CSV importers, if you can get your data into a CSV format then you should be able to get everything into Service Desk.
To import Incidents see this support article:
http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD060011?title=Import+Mult...
To import Customers see this support article:
http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD020005?title=Manage+Cust...
If there's any other information you need to get into Service Desk let me know, and I'll see what we can do for you.
