Forum Discussion

Board1's avatar
Board1
Active Contributor
3 years ago
Solved

Dowload CSV report

Hi Team, we try download a report CSV but to select export to CSV this report charge infinite and no generate to report for download we need your help
  • Board1's avatar
    Board1
    3 years ago

    Hi Glenn,

     

    We confirm the issue is resolved we can download the report again

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Board1 While we are working on this issue you should be able to use the Email Report option as a temporary solution.

 

David2023's avatar
David2023
Active Contributor
3 years ago

there is a problem with the reports when yo want to export to csv, nothing is happening, this has been since yesterday, then about 6 hours ago it was fine, then it stopped working again.

 

email option brings incomplete reports so this will not work

 

please help urgently

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @David2023, welcome to the community.

     

    Sorry for any frustration, we are aware of the issue now and have opened a ticket with our team to investigate. I will update this post once we have more information about a fix.

     

     

    • David2023's avatar
      David2023
      Active Contributor
      3 years ago
      Hi Glenn, thank you! I should have reached out earlier- now i know where to get help next time.
      Much appreciated