The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

monica whitehea's avatar
monica whitehea
New Member
9 years ago

duplicate accounts

I have created multiple accounts under my name - how can I delete the additional accounts ?  Thank you !


5 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    9 years ago
    Hi Monica,
    I see one login for your email address mwhitehead@worldtravelinc.com for service desk.  This appears active currently, but did you have any issues with using Service Desk specifically?

  • Hello and thank you !  All of the accounts have been created under one email address, mwhitehead@worldtravelinc.com.  New user error, each time I opened an issue in the system, instead of searching for my name, I added a new account - I thought my user wasn't found.... Thank you again !
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    9 years ago
    Hi Monica,
    We don't usually delete accounts, however if you had different users you wanted to move into a multi-expert plan, we can certainly help you merge them together.