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ekblackwell's avatar
ekblackwell
New Contributor
3 years ago
Solved

Edit a resolution comment when ticket is closed?

Can I edit the resolution for a ticket when it's closed? I confused two tickets and put the wrong resolution in one (I know, stupid) and it's not allowing me to edit it. My guess is because it's clos...
  • GyulaMucsi's avatar
    3 years ago

    Hi ekblackwell,

     

    If a ticket is on closed status its details are no longer editable without reopening the ticket.

    However, you can still add comments to a ticket after it was closed. Would that be a viable workaround in your case?