The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Email - Use it to create incidents or reply to incidents
When users are creating incidents through e-mail or replying through email and specially when there are attachments to the e-mail then the content in service desks as well in email is messed up. Al...
- Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.
Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.
