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Forum Discussion
email not being added to the tickets.
the customer email is showing up as the main support email (itsupport@*****). why is the service desk not recording the emails linked to the message that is sent. why is it being replaced with the "it...
Hi Brett,
Sorry about that.
Do you know if the affected client email address was also a user on the same Remote Support account?
Sorry about that.
Do you know if the affected client email address was also a user on the same Remote Support account?
