The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Justin Cheng
9 years agoNew Member
email not being added to the tickets.
the customer email is showing up as the main support email (itsupport@*****). why is the service desk not recording the emails linked to the message that is sent. why is it being replaced with the "it...
AshC
9 years agoRetired GoTo Contributor
Hi Brett,
Sorry about that.
Do you know if the affected client email address was also a user on the same Remote Support account?

Sorry about that.
Do you know if the affected client email address was also a user on the same Remote Support account?
