Email not going to customer on first response
We have our system set up where users send an email an a issue is created in GoTo Assist. We add a response to the issue but sometimes the users doesn't get it via email. We add a user to the watch...
Forum Discussion
AshC, I agree that is what it should do but we are seeing when it doesn't do that. If there is a way for me to send you a document I would be glad to take screen shots and send it to you.
ToddAschenbrenn We'll need to create a case for engineering to examine further. If you can gather the affected customer emails and incident numbers, we can look into it further. Please call Customer Support when you have a few minutes to document these.
