The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

ebak's avatar
ebak
Active Contributor
9 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Mark_P  Sorry about that!   We'll ask for an update this week and get back to you next week due to the US holiday upcoming. 

Mark_P's avatar
Mark_P
New Contributor
7 years ago

Hi, has there been any update on this?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P  I am expecting an update to fix this problem in the next week.  Thanks for your patience.

    • Mark_P's avatar
      Mark_P
      New Contributor
      7 years ago

      Hi, have you had any more updates on this issue? Thanks

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        7 years ago

        Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19