Forum Discussion

ebak's avatar
ebak
Active Contributor
8 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
Mark_P's avatar
Mark_P
New Contributor

Hi, has there been any update on this?

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Mark_P  I am expecting an update to fix this problem in the next week.  Thanks for your patience.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago

    Hi, have you had any more updates on this issue? Thanks

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19

      • Mark_P's avatar
        Mark_P
        New Contributor
        6 years ago
        Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.

        Thanks :)