The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

ebak's avatar
ebak
Active Contributor
9 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
Mark_P's avatar
Mark_P
New Contributor
7 years ago

Hi, have you had any more updates on this issue? Thanks

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Mark_P ,

    That text should only be displayed now when the system does not recognize a smileyface format.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago

    Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    ebak Mark_P  Thanks for your patience.  This resolution has been confirmed.  Please let us know if you should see any other issues.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P   In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks.  As soon as I hear more info I will update this thread.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago
    Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.

    Thanks :)