Forum Discussion

ebak's avatar
ebak
Active Contributor
8 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
Mark_P's avatar
Mark_P
New Contributor

Hi, have you had any more updates on this issue? Thanks

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    ebak Mark_P  Thanks for your patience.  This resolution has been confirmed.  Please let us know if you should see any other issues.

  • Mark_P's avatar
    Mark_P
    New Contributor
    6 years ago
    Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.

    Thanks :)
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Mark_P   In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks.  As soon as I hear more info I will update this thread.

  • Mark_P's avatar
    Mark_P
    New Contributor
    6 years ago

    Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Mark_P ,

    That text should only be displayed now when the system does not recognize a smileyface format.