The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
ebak
9 years agoActive Contributor
Email repsonses are being truncated after smiley :-)
When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Mark_P
7 years agoNew Contributor
Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.
Thanks :)
Thanks :)
AshC
7 years agoRetired GoTo Contributor
Mark_P In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks. As soon as I hear more info I will update this thread.
- Mark_P7 years agoNew Contributor
Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks