Forum Discussion

ebak's avatar
ebak
Active Contributor
8 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
AshC's avatar
AshC
Retired GoTo Contributor

ebak Mark_P  Thanks for your patience.  This resolution has been confirmed.  Please let us know if you should see any other issues.

Mark_P's avatar
Mark_P
New Contributor
6 years ago

Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Mark_P ,

    That text should only be displayed now when the system does not recognize a smileyface format.