The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

ebak's avatar
ebak
Active Contributor
9 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
Mark_P's avatar
Mark_P
New Contributor
7 years ago

Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi Mark_P ,

That text should only be displayed now when the system does not recognize a smileyface format.