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Forum Discussion
Email ticket creation
So I have emails set to automatically create a ticket. Sometimes when I come in on a Monday, I might have ten tickets with the same subject line, because users have responded to the original ticket re...
Hello Mark,
In order for emails to be attached to a ticket, they need to be sent to the service email address with B# in the subject line. So, for example, if your customer wants to add more information to Incident 123 on the service ITHelp, their email needs to be sent to ITHelp@.assist.com and needs to have B#123 in the subject.
If they're responding to the emails we're sending them, this should be done automatically unless they're clearing out the subject to put something else in it.
In order for emails to be attached to a ticket, they need to be sent to the service email address with B# in the subject line. So, for example, if your customer wants to add more information to Incident 123 on the service ITHelp, their email needs to be sent to ITHelp@.assist.com and needs to have B#123 in the subject.
If they're responding to the emails we're sending them, this should be done automatically unless they're clearing out the subject to put something else in it.
