Forum Discussion

Selam Andemicae's avatar
Selam Andemicae
New Member
9 years ago

Emails set to support address not creating tickets

I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
Problem
ebak's avatar
ebak
Active Contributor
9 years ago
We have the same problem with our three services today. New cases do not get created when users use email and it is not possible to add comments to update open cases.