The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Emails set to support address not creating tickets
I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
We have the same problem with our three services today. New cases do not get created when users use email and it is not possible to add comments to update open cases.
