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Selam Andemicae's avatar
Selam Andemicae
New Member
9 years ago

Emails set to support address not creating tickets

I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
Problem
jason1111's avatar
jason1111
Active Contributor
9 years ago
Just to add another perspective to this, I've had no problems today. Tickets have been coming in as normal with no delay.

We also have a Google form set up. I tested that and email hit the service desk within a few seconds.

My guess is that it's probably an ISP or geographical issue that will sort itself out.

Good Luck