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Selam Andemicae's avatar
Selam Andemicae
New Member
10 years ago

Emails set to support address not creating tickets

I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
Problem
jason1111's avatar
jason1111
Active Contributor
10 years ago
Just to add another perspective to this, I've had no problems today. Tickets have been coming in as normal with no delay.

We also have a Google form set up. I tested that and email hit the service desk within a few seconds.

My guess is that it's probably an ISP or geographical issue that will sort itself out.

Good Luck