The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Erroneous Resolution Timers
I know you can set Incident Priority and Resolution Timers, has anyone else come across a log being raised and instead of the resolution date being + (x amount of hours) the date is set as – (x amou...
Interesting. I've actually never tested the timers for accuracy. Once stopped it should start where it left off. If that's not the case than SLA(s) are not being adhered to.
