External Watchlist notifications
Can someone advise the correct process for stopping those on the external watchlist receiving incident ticket comment notifications which are only meant for our internal technicians. We thought we w...
Forum Discussion
It is possible to add external emails to the watchlist-- which, could cause some awkward situations if Users aren't careful with their Comments. There should be some sort of Internal vs. External Watchlist separation on which fields are sent in the notifications, but these are lacking at the moment.
