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Forum Discussion
Few API related questions/requests
I have a few API related questions about GoToAssist Service Desk. I am wondering why it is currently not possible to use APIs to delete Customers from the system. I can create and updated them but d...
Hi Daniel_M,
We are currently developing GoTo Resolve as the successor for our GoToAssist and Rescue services. GoTo Resolve has its own ticketing service being built-in so I doubt there will be any new features added to the existing Service Desk API. I will share this feedback with the GoTo Resolve team.
Hello GlennD
If GoToResolve is replacing GoToAssist, when will support end for GoToAssist and will we be forced to migrate to GoToResolve? Seems like there's a lot of API functionality missing in the existing GoToAssist that should have been included from the beginning.
Thank you.
There is no planned migration date currently. Not to worry, our main focus is on feature parity and developing GoTo Resolve to a state where migration is easy and a logical step for customers. Ticket reporting in GoTo Resolve will initially be a manual CSV export, but the team has already reviewed your feedback and think it would be a good next step.
