Forum Discussion

TB13's avatar
TB13
Active Contributor
3 years ago

Formatting issue if customer creates a ticket via e-mail

We have a number of customers who e-mail the service desk to create a ticket without using the portal. If their e-mail contains a data table this formatting is converted to text within ServiceDesk m...
  • AshC's avatar
    AshC
    3 years ago

    Hi TB13 

    I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form. 

     

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hi TB13 

I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form.