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Forum Discussion

Felix T Cat's avatar
Felix T Cat
New Member
11 years ago

Frequent Responses

Is there a tool inside Service Desk that I am overlooking that allows the storing & pasting of 'Frequent Responses' into the Comments section of an incident? 
Question
Bcshay's avatar
Bcshay
Active Contributor
11 years ago
I could be wrong but I don't believe canned responses are supported. It's probably not a bad thing though as most customers can sense canned responses.