The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Frequent Responses
Is there a tool inside Service Desk that I am overlooking that allows the storing & pasting of 'Frequent Responses' into the Comments section of an incident?
I could be wrong but I don't believe canned responses are supported. It's probably not a bad thing though as most customers can sense canned responses.
