Felix T CatNew Member11 years agoFrequent ResponsesIs there a tool inside Service Desk that I am overlooking that allows the storing & pasting of 'Frequent Responses' into the Comments section of an incident?
rob111Active Contributor11 years agoUsing KB's is the only thing close that we've seen, when you link a kb you have the option of copying the content into the discussion of the incident.
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