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Forum Discussion
Fresh New Look Coming March 23, 2015
Hi there, GoToAssist community!
We've got some exciting news to share with you today. Over the past few months, our team of developers and user experience pros has been hard at work refreshing the look of GoToAssist Service Desk. The new design sets the stage for some exciting new features (watch for these later this year), and gets us one step closer to achieving the finest customer experience imaginable across the entire GoToAssist product lineup. Our goal is to make your job easier, and we believe the fresh new design does just that.
The new design rolls out system-wide on March 23, 2015.
About the new design:
New colors, fonts, and spacing
Although the layout hasn't changed (more on that in a minute), we've enhanced the design on multiple fronts.
Colors – A brand new color scheme helps delineate key areas of the product so you can focus on what’s most important.
Fonts – Varied font sizes improve readability and emphasize important labels and headings.
Spacing – Ample, uniform spacing adds volume to the design and simplifies scanning so you can quickly find what you need.
Same familiar layout
Don’t worry – all the features you depend on are exactly where they were before. We’ve got some really great ideas brewing, but we’ve kept the same familiar layout for now.
Get a sneak peek
If you want to check out the new design right away, it’s easy to do. In GoToAssist Service Desk, go to: Configure > Account-Wide Settings > Labs, and then check the “Enable the new look” box. Otherwise, we’ll take care of it for you automatically on March 23.
Creating great products is what all of us here at Citrix aim to do. Our hope is that this new design will make your job easier by helping you focus on what’s important and get things done faster. We’re really excited about this, and hope you love the new design as much as we do.
If you have feedback or suggestions, we want to hear from you. Reply to us here, use the Feedback link inside the product (top right), or email our support team anytime at support@gotoassist.com.
Happy assisting!
We've got some exciting news to share with you today. Over the past few months, our team of developers and user experience pros has been hard at work refreshing the look of GoToAssist Service Desk. The new design sets the stage for some exciting new features (watch for these later this year), and gets us one step closer to achieving the finest customer experience imaginable across the entire GoToAssist product lineup. Our goal is to make your job easier, and we believe the fresh new design does just that.
The new design rolls out system-wide on March 23, 2015.
About the new design:
New colors, fonts, and spacing
Although the layout hasn't changed (more on that in a minute), we've enhanced the design on multiple fronts.
Colors – A brand new color scheme helps delineate key areas of the product so you can focus on what’s most important.
Fonts – Varied font sizes improve readability and emphasize important labels and headings.
Spacing – Ample, uniform spacing adds volume to the design and simplifies scanning so you can quickly find what you need.
Same familiar layout
Don’t worry – all the features you depend on are exactly where they were before. We’ve got some really great ideas brewing, but we’ve kept the same familiar layout for now.
Get a sneak peek
If you want to check out the new design right away, it’s easy to do. In GoToAssist Service Desk, go to: Configure > Account-Wide Settings > Labs, and then check the “Enable the new look” box. Otherwise, we’ll take care of it for you automatically on March 23.
Creating great products is what all of us here at Citrix aim to do. Our hope is that this new design will make your job easier by helping you focus on what’s important and get things done faster. We’re really excited about this, and hope you love the new design as much as we do.
If you have feedback or suggestions, we want to hear from you. Reply to us here, use the Feedback link inside the product (top right), or email our support team anytime at support@gotoassist.com.
Happy assisting!
63 Replies
- This new design is far from making things easier. There is no need for the extra spacing, it's a waste of page space and now I have pages of incidents to scroll down through. The coloring is just worse, it's actually harder to read and find things. And I agree with Chase above, it would have been wise to spend the time on "security" issues instead of spacing and font/colors.
- They literally just need to turn ON opportunistic TLS on the MX. Done. Also give us further security options for SMTP communications.
- Not a fan at all of the new design. All it does is decrease the contrast of all pages making it more difficult to discern information, and added a huge amount of wasted space. A full list of incidents that used to fit on one page is now spread out needing to be scrolled to view. Seems like another hastily pushed out "feature" when there are much more pressing (security) issues that could be addressed.
- Very true. I put a ticket in again a few weeks ago and got a "this is on the roadmap but we do not have any other information at this time."
- Bruce, this shouldn't have changed. Could you let me know what browser you're using?
in the original interface - as a manager - i had a selector for each technician in my incidents dashboard. I tried the new look and i no longer see this selector anymore? This is kind of a key feature for a manager who is overseeing a team of people working on tickets - and for assigning tickets - and for quickly drilling into ticket activity open/closed per person. Am i missing where i can get this functionality in the new look?
Kind of a big deal for us.
Oh man, +1 this! We just had to inform our IT Steering Committee of this security hole and they are not happy. Our hand may be forced to look at other Help Desk solutions unfortunately :-/. Please fix!!!
- okay, many thanks
- Only account administrators can access this page. The enabled features are applied to the whole account.
- I can't see the "...Account-Wide Settings > Labs" links. Any ideas?
