Forum Discussion

Lynn Coleman's avatar
Lynn Coleman
New Member
12 years ago

Global Issue - which users can link to rather than create new ticket

I would like to see the ability to post Global issues on the customer facing portal which the users could simply click on to add a ticket in thier name. That way when you close the global issue, all ...
idea
Dan Lee's avatar
Dan Lee
New Member
12 years ago
Hi Lynn,

Thanks for the feedback. We have functionality that will enable this kind of use case planned for later this year. At the moment the workaround is to create tickets linked to a master ticket, and then updating these "linked" tickets en masse using our mass actions functionality.

Kind Regards,

Dan