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Forum Discussion
Global Message to alert all clients on system issue or maintenance.
Ability to post or send Global Messages to the client portal rather than each client individually. I spoke to tech support and they advised to post the idea here. This would be useful for disaster rec...
Hi Erik,
Thanks for the feedback. I totally agree, having something like that would be great help for communicating key messages to your customers before they log incidents. This is a feature request we're currently tracking, and I've added a +1 against it.
As a workaround, you could go to Configure > Customer Portal > Default Settings, and set the Customer Portal Default to be Messages, and use Messages as your mechanism to broadcast system issues or maintenance.
Luke
Thanks for the feedback. I totally agree, having something like that would be great help for communicating key messages to your customers before they log incidents. This is a feature request we're currently tracking, and I've added a +1 against it.
As a workaround, you could go to Configure > Customer Portal > Default Settings, and set the Customer Portal Default to be Messages, and use Messages as your mechanism to broadcast system issues or maintenance.
Luke
