The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Global Message to alert all clients on system issue or maintenance.
Ability to post or send Global Messages to the client portal rather than each client individually. I spoke to tech support and they advised to post the idea here. This would be useful for disaster rec...
Any updates on this issue?
There really is a valid need - from a service desk admin perspective - to push out notifications about system downtime / maintenance through the application - to all customers.
The workaround is not sufficient.
Customers may not be logged in the support portal all the time / or frequent enough to see the 'message'.
What we need is are two options - to notify all customers or selected customers when a message gets posted or notify the customers about the actual message.
Thanks!
There really is a valid need - from a service desk admin perspective - to push out notifications about system downtime / maintenance through the application - to all customers.
The workaround is not sufficient.
Customers may not be logged in the support portal all the time / or frequent enough to see the 'message'.
What we need is are two options - to notify all customers or selected customers when a message gets posted or notify the customers about the actual message.
Thanks!
