Forum Discussion
Global Message to alert all clients on system issue or maintenance.
Ability to post or send Global Messages to the client portal rather than each client individually. I spoke to tech support and they advised to post the idea here. This would be useful for disaster rec...
Any updates on this issue?
There really is a valid need - from a service desk admin perspective - to push out notifications about system downtime / maintenance through the application - to all customers.
The workaround is not sufficient.
Customers may not be logged in the support portal all the time / or frequent enough to see the 'message'.
What we need is are two options - to notify all customers or selected customers when a message gets posted or notify the customers about the actual message.
Thanks!
There really is a valid need - from a service desk admin perspective - to push out notifications about system downtime / maintenance through the application - to all customers.
The workaround is not sufficient.
Customers may not be logged in the support portal all the time / or frequent enough to see the 'message'.
What we need is are two options - to notify all customers or selected customers when a message gets posted or notify the customers about the actual message.
Thanks!
