The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Mark McGeady's avatar
Mark McGeady
New Member
8 years ago
Solved

GoToAssist Email Alerts not working

Hi,

 

Is it possible to get some help to understand if email notifications are being blocked (or not being sent) to a specific user in gotoassist?  

 

Notifications had been working, but have stopped to a specific user.

 

Thanks for any hlep

 

Mark

 

  • AshC's avatar
    AshC
    8 years ago

    Hi Mark McGeady ,

    If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.

     

3 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    jferfolia  You can send a private message to me in this community with affected email spellings to check the bounced email list.

  • jferfolia's avatar
    jferfolia
    New Contributor
    7 years ago

    I seem to be having the same problem as well for numerous users.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi Mark McGeady ,

    If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.