Forum Discussion

Mark McGeady's avatar
Mark McGeady
New Member
7 years ago

GoToAssist Email Alerts not working

Hi,

 

Is it possible to get some help to understand if email notifications are being blocked (or not being sent) to a specific user in gotoassist?  

 

Notifications had been working, but have stopped to a specific user.

 

Thanks for any hlep

 

Mark

 

  • AshC's avatar
    AshC
    7 years ago

    Hi Mark McGeady ,

    If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.

     

  • jferfolia's avatar
    jferfolia
    New Contributor
    7 years ago

    I seem to be having the same problem as well for numerous users.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      jferfolia  You can send a private message to me in this community with affected email spellings to check the bounced email list.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Mark McGeady ,

    If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.