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Forum Discussion
GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
All good stuff.
But what I would really like to see is some way to force customers to use the web page when replying on an incident. This would have 2 benefits:
1) Lengthy email signatures would be omitted
2) Entire emails with several earlier replies would not get posted into the discussion block for an incident.
But what I would really like to see is some way to force customers to use the web page when replying on an incident. This would have 2 benefits:
1) Lengthy email signatures would be omitted
2) Entire emails with several earlier replies would not get posted into the discussion block for an incident.
