The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
All good stuff.
But what I would really like to see is some way to force customers to use the web page when replying on an incident. This would have 2 benefits:
1) Lengthy email signatures would be omitted
2) Entire emails with several earlier replies would not get posted into the discussion block for an incident.
But what I would really like to see is some way to force customers to use the web page when replying on an incident. This would have 2 benefits:
1) Lengthy email signatures would be omitted
2) Entire emails with several earlier replies would not get posted into the discussion block for an incident.
