Forum Discussion
GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
This looks great, but we are still waiting to hear about changing the actual content of the notification emails. We use the single sign-on technique you offer but this makes the now more prominent "View Incident" button even more of a hassle because it does not work with single sign-on. Customers click the link/button to go to the issue but are bounced against the wall since they are not using our hosted passthrough link.
