Forum Discussion
GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
Yes, we also discourage emailing the technician directly for the same reasons. I am not suggesting that the reply option is removed but only that the service desk can be configured so that if desired the customer can only reply via the web page - which actually would satisfy both of us and give cleaner less bulky incidents.
