Forum Discussion
GoToAssist Service Desk (43.4 Web) Release
Hi, We have released an update for GoToAssist Service Desk. Highlight The new HTML Email format has been enabled for all customers. What’s New Display inline attachments in emails ...
I love the new HTML email, but....
We have some users in our organization still using Outlook 2003, the client is set to HTML and images are displayed . everything looks ok except for the fact that they can't see the last green hyperlink with the label View Incident (See attachment)
The link to View Incident is not visible in OWA 2010 either.
Funny thing is when you reply or fwd that email , the HTML parses properly and you can see the View Incident Link.
Perhaps keeping the link to Incident as a regular hyperlink outside any cell or table will do the trick
Thanks
We have some users in our organization still using Outlook 2003, the client is set to HTML and images are displayed . everything looks ok except for the fact that they can't see the last green hyperlink with the label View Incident (See attachment)
The link to View Incident is not visible in OWA 2010 either.
Funny thing is when you reply or fwd that email , the HTML parses properly and you can see the View Incident Link.
Perhaps keeping the link to Incident as a regular hyperlink outside any cell or table will do the trick
Thanks
