The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
GoToAssist Service Desk Release (38.7)
What's New? Fixes and Improvements for Email Integration • The Service Desk support email functionality (and the ability to use it to submit incidents via email) has been updated and improve...
Hi Braiden,
Great question! Here's what we're doing now to detect where email replies will go:
Hope this helps :)
Luke
Great question! Here's what we're doing now to detect where email replies will go:
- The Message ID header in the email
- Fallback to detecting the record ID (B#1234) in the subject line
- If neither of those are present, then it will create a new incident in the service specified in the To address (when replying).
Hope this helps :)
Luke
