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GoToAssist Service Desk Release (38.7)
What's New? Fixes and Improvements for Email Integration • The Service Desk support email functionality (and the ability to use it to submit incidents via email) has been updated and improve...
We are seeing the same thing at my company.
Another thing that is happening is when we get an email in that creates a ticket it is getting created under another customer of that company and not the customer who emailed.
Another thing that is happening is when we get an email in that creates a ticket it is getting created under another customer of that company and not the customer who emailed.
