Forum Discussion
Hide from Customer Email Notification
Hi, I think this is a bug or feature. In incident, I put a comment and click 'Hide from Customer' then save. Say I am Tech01, my team mate Tech02 got an email notification [UPDATE] about my comm...
From my testing and from what I was told by support, the customer will not see your hidden comment but will see your teammate's reply to it (which based on how they word it, could give away what your hidden comment was.) I pointed out that this somewhat defeats the purpose of having 'hidden' comments.
Support agreed and it was put in as a bug. I was given Case 06718757.
Support agreed and it was put in as a bug. I was given Case 06718757.
