Forum Discussion
Hide from Customer Email Notification
Hi, I think this is a bug or feature. In incident, I put a comment and click 'Hide from Customer' then save. Say I am Tech01, my team mate Tech02 got an email notification [UPDATE] about my comm...
Hi guys,
Great feedback - you'll be pleased to know that along with the HTML emails we made some improvements around how people get notified. This included not notifying External CC's if the only change that was made was adding a Hidden Comment to the incident.
Note - that if other updates were made at the time (such as changing the title, category or due date) the External CC or Customer will still receive an email with those updates. They just won't see the hidden comment.
Hope this helps,
Luke
Great feedback - you'll be pleased to know that along with the HTML emails we made some improvements around how people get notified. This included not notifying External CC's if the only change that was made was adding a Hidden Comment to the incident.
Note - that if other updates were made at the time (such as changing the title, category or due date) the External CC or Customer will still receive an email with those updates. They just won't see the hidden comment.
Hope this helps,
Luke
