Hits
Pretty please can we make it so Users (Technicians) don't count as "Hits" for Knowledge Articles? It makes the hits sort of inaccurate if you will. I only care to see hits for Customer viewed articles...
Forum Discussion
Furthermore how about make hits on public articles not count for Users and hits on internal only articles count for Users.
Since I own all our knowledge articles and keeping things meticulously up to date I probably account for more than 50 hits which obviously are false positives and provides me inaccurate results in terms of metrics.
Since I own all our knowledge articles and keeping things meticulously up to date I probably account for more than 50 hits which obviously are false positives and provides me inaccurate results in terms of metrics.
