How can I submit an incident without requiring login (via API)?
Using API you can host a web page that uses API to submit an incident to a specific service.
Forum Discussion
Hi Mike,
Thanks for sharing the code. It works fine when using the enclosed API, however when I add my (or company) API, it fails to work. When it tries to populate the DDLs, the code is returning back an error being NULL. I suspect it is to do with the "service_id" that is specified within the create-ticket.aspx.cs file. How is that number populated as there is no mention of getting that information within the API document except stating that it is a mandatory requirement on page 164 (160 on footer of page)
string type_url = "https://deskapi.gotoassist.com/v1/ser... + service_id + ".json";
Looking forward to your reply...
Stewy
Thanks for sharing the code. It works fine when using the enclosed API, however when I add my (or company) API, it fails to work. When it tries to populate the DDLs, the code is returning back an error being NULL. I suspect it is to do with the "service_id" that is specified within the create-ticket.aspx.cs file. How is that number populated as there is no mention of getting that information within the API document except stating that it is a mandatory requirement on page 164 (160 on footer of page)
string type_url = "https://deskapi.gotoassist.com/v1/ser... + service_id + ".json";
Looking forward to your reply...
Stewy
