How can triggers be used to change the visibility of custom fields to an user in an given incident.
I want hide or unhide certain Custom Fields within an incident when certain conditions are meet using trigger. Any ideas??
Forum Discussion
Hi Jennifer,
Thanks for the feature request. It appears the support guys have already added a +1 against this for you. At the moment cascading custom fields isn't something we have planned, but is a good feature request we're keeping track of.
In the meantime, you might be able to use nested categories to workaround the problem. Check out them out here by going to Configure > Services > Select a Service > Incidents > Categories.
Luke
Thanks for the feature request. It appears the support guys have already added a +1 against this for you. At the moment cascading custom fields isn't something we have planned, but is a good feature request we're keeping track of.
In the meantime, you might be able to use nested categories to workaround the problem. Check out them out here by going to Configure > Services > Select a Service > Incidents > Categories.
Luke
