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Forum Discussion
How do I default a Customer as a "Priority Customer"?
Hi, Question as per title. I see how "Priority Customer" can be assigned every time you create an incident (using the drop-down) in the 'Incident Details' menu, but how do I set up a Customer recor...
I have a trigger setup for our call center agents when those specific customers create tickets they get assigned a higher priority and it Prepends the incident title with "Call Center Agent - " so our technicians quickly recognize them and know to treat their tickets with a sense of urgency.
