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Forum Discussion
how do i delete an attachment from a comment
an attachment was added to a knowledge article yesterday but this document is incorrect. I want to now delete it and add the correct doc. I can edit the comment, go through the 'delete attachment' process and am informed the attachment is deleted but when the article is updated the attachment is still there.
any ideas?
5 Replies
- h a h a... yeah not sure why this was never reported as a problem and fixed via a release.
- previous experience of their support is why I asked the community for a solution instead of them!!
- FYI... I did report this issue to GTA support.
- that's brilliant. works fine. thanks Brenden.
- I had the same issue and found you also have to delete the {{attachment: 1}} text. When you save it the attachment should be gone.
