Forum Discussion

andrew sinnott's avatar
andrew sinnott
New Member
9 years ago

how do i delete an attachment from a comment

an attachment was added to a knowledge article yesterday but this document is incorrect. I want to now delete it and add the correct doc. I can edit the comment, go through the 'delete attachment' process and am informed the attachment is deleted but when the article is updated the attachment is still there.

any ideas?

Question
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    h a h a... yeah not sure why this was never reported as a problem and fixed via a release.
  • andrew sinnott's avatar
    andrew sinnott
    New Member
    9 years ago
    previous experience of their support is why I asked the community for a solution instead of them!!
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    FYI... I did report this issue to GTA support.
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    I had the same issue and found you also have to delete the {{attachment: 1}} text. When you save it the attachment should be gone.