The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
how do i delete an attachment from a comment
an attachment was added to a knowledge article yesterday but this document is incorrect. I want to now delete it and add the correct doc. I can edit the comment, go through the 'delete attachment' process and am informed the attachment is deleted but when the article is updated the attachment is still there.
any ideas?
5 Replies
- h a h a... yeah not sure why this was never reported as a problem and fixed via a release.
- previous experience of their support is why I asked the community for a solution instead of them!!
- FYI... I did report this issue to GTA support.
- that's brilliant. works fine. thanks Brenden.
- I had the same issue and found you also have to delete the {{attachment: 1}} text. When you save it the attachment should be gone.
