Forum Discussion

drogge6's avatar
drogge6
New Member
10 years ago

How do I remove the Knowledge Tab from the Customer Portal?

We'd like to remove the Knowledge Tab from our Customer Portal because we've purchased another solution for our KB.  We prefer not confuse our users, so we'd like to know how to remove that tab.  Plea...
Question
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
10 years ago
This is possible, if there are no knowledge articles made viewable to the customer then the Knowledge tab will not appear in the customer portal.

Make sure any Knowledge Articles you do have, are set to "Internal Only" and presto - the Knowledge tab in the portal will disappear :)