How do you edit the inbound Support email address used by customers to create incidents by sending emails to: this address?

Hi Jim,

The support email address is a unique email address that is automatically created for each service by the Service Desk system ( "service-name] @ [customer portal URL]"). So, the URL inherits the pre-fix from the name of the Service that it is associated with. You would need to either rename the service or create a new service with the desired name. You should be able to change a service name under the General tab, within the service settings page, as shown in this article: http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD050001#Configur