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HootSuite App's avatar
HootSuite App
Active Contributor
9 years ago

How do you update an existing incident via email?

In response to @tobyw7 on Twitter: https://twitter.com/tobyw7/status/673... @gotoassist How do you update an existing incident via email, when replying from a different email. (added as approved)....
Question
GlennD's avatar
GlennD
GoTo Manager
9 years ago
You should be able to update the existing incident via email as long as you leave the Subject line unchanged. Then send the email to the Service Desk mailer address for the account: mailer@username.assist.com