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HootSuite App's avatar
HootSuite App
Active Contributor
10 years ago

How do you update an existing incident via email?

In response to @tobyw7 on Twitter: https://twitter.com/tobyw7/status/673... @gotoassist How do you update an existing incident via email, when replying from a different email. (added as approved)....
Question
jemmyw's avatar
jemmyw
Active Contributor
10 years ago
You should be able to reply or comment on any incident by including the B#1234 reference number any where in the subject line.